Boston Commercial Services Pty Ltd (ABN 87 114 658 070) CAPI Licence Number 409 456 759

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How we use 30 years of experience in debt collecting to your advantage

Debt collectors are commonly misconceived as hard-hearted and ruthless phone jockeys who intimidate individuals into paying their dues. Sadly, while the aforementioned are lurking somewhere out there in the shadows, the reality of effective debt collection is quite the opposite.

Being able to collect debts efficiently and effectively requires a diverse and unique subset of skills including expert person to person communication. Such expertise cannot be acquired via printed page or word of mouth, but only through experience.

Our 30 years of career experience in debt collection enable us to formulate the most effective strategies to resolve each and every debt dispute. Our superior understanding of debtors and available resolution strategies means our clients benefit from greater returns on their debts, faster results and better value for money.

 

Here’s why. 

 

30 years of experience in debt collecting to your advantage

 

We understand how to overcome objections

The most common thing a debt collector encounters is excuses. In fact, we’ve heard everyone in the book. But experience has taught us how to look behind the excuses to figure out what the real objection is and how we can overcome it. While we treat each debtor as an individual, our experience has shown that most fall into a category of ‘usual suspects’ who commonly experience financial difficulties. We are skilled at figuring out what motivates such people and how to use that information to your advantage.

 

Read Also: The Importance of Maintaining Positive Client Relations Throughout Debt Recovery

 

Experienced communicators

The goal of debt collection is not simply to elicit payment of money, it is to do so whilst preserving the integrity of the business relationship. This can be quite a delicate feat.

Communicating with people in uncomfortable situations is a skill that is only gained through experience. In addition, we understand that more important than talking is listening. Listening to a debtor provides much greater insight into their circumstances and reasons for not paying than could ever be gained by persistently barking at them to pay up.

 

Creative problem solvers

Where there is a debt, there is a problem. When your options are limited to the obvious generic solutions, negotiations can quickly reach a stalemate. However, creativity allows a debt collector to engineer new solutions or compromises that are acceptable to both parties and reach a resolution.  Over our 30 years, we have compiled a broad repertoire of “out of the box” solutions to resolve our clients’ matters. We can draw on such solutions or engineer new ones to recover your debts as quickly as possible.  

 

Ethics and empathy

Many new and enthusiastic debt collectors lack respect for debtors. They fail to appreciate that by aggressively pursuing debtors at all cost, using questionable methods, they may irreparably damage their client’s business reputation or relationships with debtors such that they lose out on repeat business and future profits.

Our experience has taught us that empathy for a debtor’s situation and the reason for their debt is important. It allows you to reach the heart of the problem, where emotions lie and work with them.

Make no mistake, the people you choose to entrust your clients to are not all equal. Opting for a firm with the experience to back up its claims will bring lasting benefits to your business.

If you’re serious about increasing your cashflow efficiency and growing your business, talk to us about getting an obligation free debt recovery assessment now.

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  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services is well known debt collection agency in Sydney, Melbourne and Brisbane who has long experience in debt collection.