Collecting outstanding debts is, unfortunately, an unpleasant reality in the business world. You have put your valuable time and resources into providing services to a customer, and you deserve payment on time and in full. However, that’s not always the case, and when invoices are outstanding you need to collect on these.
Debt collection discussions can quickly become uncomfortable, messy and unprofessional if not done in the right way. If conversations with a debtor are not handled firmly but also sensitively, the situation can soon descend into an outright confrontation.
Here are some constructive pointers on how to keep a debt collection …