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Debt collection guidelines in Australia

An effective way to lower stress levels around debt collection is to hire a debt collection agency. They have more experience in amicably recovering funds, so it’s a more effective approach. Still, whether you’re pursuing your debtors on your own or using third-party debt collectors in Melbourne, Sydney, Brisbane or anywhere in Australia, you have to abide by Australian debt regulation.

The institutions responsible for formulating, policing, and enforcing debt collection law are the Australian Competition and Consumers Commission (ACCC) and the Australian Securities and Investment Commission (ASIC). They set the terms under which debt can safely, …

Why So Many Businesses Have Turned To Agencies to Manage Their Debt Collection

There are lots of challenges involved in running successful businesses, and they come from areas you don’t expect. For example, everyone will tell you to be sure you have a marketable product. Your offering has to be something people want, and that they’re willing to pay money for. We all love to sleep, for instance, but we’re unlikely to pay someone to sing us a lullaby, even if they composed it just for us and put our names in it. (After all, we can get sleeping music for free on YouTube). And so, we put a lot of …

Ask These Questions to Determine Your Collections Process

Do you have an elevator pitch for your business? It’s defined as a succinct description of your unique selling proposition (USP), ideally in 30 seconds or less. It can be helpful for networking events, or for turning casual run-ins into business leads. It can also be beneficial to your debt collection policy because the way your business is set up has a direct influence on how your payments are structured, and what you can do to recover them.

For example, a clothing retail chain shouldn’t have an issue getting paid, because customers pay before they can take anything home. However, they …

How Long Can a Collection Agency Attempt to Collect a Debt? (in AUS)

The process of debt collection is often a stressful one for both parties. It can really put a strain on both the creditor and the debtor, as well as the personal relationship between them. Business owners and other creditors have therefore found good use in the services offered by debt collection agencies if only to avoid the hassle of chasing down a debtor. However, it is worth noting that a debtor’s debt can be wiped clean, preventing the creditor from getting back what is due. This is because debts are legally subject to the statute of …

Why You Have So Many Unpaid Invoices

Unpaid invoices are a thorn in the flesh of many a business that can easily result in a slow painful death of businesses. And while unpaid invoices are usually blamed on the customer, often the blame rests squarely on the shoulders of the company. Many business owners forget that their customers have numerous bills to pay and that their invoice is just another bill on a heap of bills. Most times customers pay their bills off in order of priority. So how do you get your invoice higher up on the list? How do you get your customers to pay …

How to Attain Your Credit and Collection Goals

Credit and collections is a process most companies have to deal with regularly. What you want out of it is to turn invoices into cash while adhering to the terms of payment. This is however not an easy task. For most companies, to achieve a smaller accounts receivable and increased cash flow, the points of gain must be smaller and incremental, but with an overall consequence of achieving this stated objective.

In order to mitigate the hassle, the best way to do this is to compartmentalise the problem and turn it into smaller points of return on your way …

3 Steps to Take If a Customer Won’t Pay

Running any business is a challenge. You have to come up with a product or service people are interested in, then convince them it’s worth paying for. Unfortunately, this isn’t where the journey ends. Sometimes, the customer is convinced, has collected the product or used the service and then refuses to pay for it. This could happen in any business – a restaurant, a wholesale supplier, a rental premise – any scenario where customers pay after the fact has the potential to turn problematic. If you’re not careful, you could spend significant amounts of time chasing after cash. So, what …

Privacy Obligations to the Debtor and Third Parties Part 2

This is a continuation of the two-part series on the topic to conclude it.

Before disclosing personal information about a debtor to a recipient overseas, the collector must take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs (Australian Privacy Principles) in relation to that information. Caution should be exercised when leaving messages for the debtor that may be seen or accessed by external parties, for example:

Business cards or other documentation should not be left for the debtor in any open manner that would allow a third party to infer the …

Privacy obligations to the debtor and third parties Part 1

To begin, at the Commonwealth level the office with the responsibility for privacy regulation is the Office of the Australian Information Commissioner (OAIC).

Personal Information
Personal information refers to information or an opinion about a person that can reasonably make them identifiable based on that information, whether it is true or not. You should treat a debtor’s personal information with respect keeping in mind that the improper use of a debtor’s personal information may cause that person serious problems.

There are legal obligations under the Privacy Act 1988 (Cth) (the Privacy Act) to protect the privacy of a debtor’s personal information, which is done in …

Changes to Laws and Regulations Are Hard to Stay on Top Of: Here’s Why You Need Your Own Legal Service Team

Laws, regulations and policy which affect your business are constantly changing. In fact during 2015 alone, 181 bills were passed by the Australian senate, creating new laws and regulations or altering existing ones.  For those in business, this means that keeping track of current legal requirements that impact their commercial activities can be extremely difficult, or deleteriously time consuming at best.


Business owners are responsible for ensuring that every aspect of their commercial operations complies with relevant laws. For most businesses this will include: employment, tax, accounting, contract, insurance, privacy, intellectual property, and consumer and workplace health and safety …

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  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.