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The Most Common Mistakes Businesses Make Managing Cashflow

Healthy cashflow is one of the most fundamental requirements of a successful business. It optimises efficiency, boosts profits and enables you to re-invest capital to expand your enterprise.


Poor cashflow on the other hand can result in not having enough money to pay salaries, purchase the supplies needed to run your business efficiently or pay your taxes. It can also cost you in bank charges for having overdrawn accounts or having to get finance to purchase on credit and can adversely affect your credit rating.


So how can businesses optimise their cashflow management? We share some of the most common mistakes businesses make and how you can avoid them.


Common Cashflow Management Mistakes


  1. Inadequate terms and conditions of sale


Not having professionally drafted terms and conditions of sale that are up-to-date and customised to fulfil the needs of your business, can cost you dearly. Many businesses fail to realise that terms and conditions of sale are not a one-size-fits-all commodity and must be careful drafted for each business’s transactions to secure as much legal protection as possible.


Avoid this trap by: having a lawyer create a customised terms and conditions document for you which maximises your legal rights.  Your terms and conditions should also be periodically reviewed by a lawyer as your business grows to ensure they still reflect current law and address all your businesses needs.


  1. Failure to provide terms and conditions at the right time


Having the most watertight terms and conditions can all come to naught if you fail to make the customer aware of them at the appropriate time. In order for terms and conditions to form part of your contract and be binding on the customer, they must be provided with a copy before they accept your quote or before you accept their order.


Avoid this trap by: always providing a copy of your terms and conditions with every quote or tender and state on your quote that it is subject to those terms and conditions.


  1. Not knowing which entity is responsible for payment


Knowing who your debtor is, is key to enforcing the debt. Often the person with whom you communicate when forming the contract is not the owner of the business or the person who will otherwise be paying the invoice.


Avoid this trap by: always ensuring you obtain the full name and contact details of the individual, business or company to whom your invoice should be addressed at the time of contract formation so that you know who to pursue for your debt if required.



  1. Not being realistic about the costs of cashflow management


Many business fail to consider the full extent of what they are spending on cashflow management. Time spent chasing payments could often be more productively spent in income earning activities.


Avoid this trap by: considering how much your time is worth in dollars and whether you can afford to be spending that time chasing creditors. Outsourcing your cashflow management to professionals who are able to illicit fuller and faster payment of overdue accounts may be a more efficient, cost effective and stress free option.



Whether your business is large or small, greater efficiency and profits are easily achieved through well managed cashflow. If you would like more advice on how to improve your cashflow contact one of our legal professionals now.


Ask us about drafting customised terms and conditions for your business and options for outsourcing your accounts receivable or debt collection work.


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  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.