Boston Commercial Services Pty Ltd (ABN 87 114 658 070) CAPI Licence Number 409 456 759

You are here: Home / News / Get Rid of Difficult Debtors This Year – Here’s How We Can Help

Get Rid of Difficult Debtors This Year – Here’s How We Can Help

Businesses spend a significant amount of time and money trying to attract clients, so it can seem counter productive or even ludicrous to suggest that you should intentionally rid yourself of a client.

However, there can come a time in a commercial relationship where it is simply no longer commercial or financially worthwhile. Persisting to trade with clients who are not paying their bills, can cost you money, decrease staff morale and impair your ability to provide good service to other clients.

On the other hand, culling a few of your difficult debtors and replacing them with good clients can improve cashflow, increase profits and reduce stress. It is estimated that for most businesses around 80% of income comes from 20% of clients. Therefore dispensing with a few consistently poor payers is unlikely to affect your bottom line in a negative way.

Some business advisors recommend firing 10% of your clients each year, however, we recommend businesses examine their own client behaviours on a case by case basis and have a professional formulate a customised strategy to improve their cashflow efficiency.

How can we help?

Letting go of non-paying clients can be stressful, but it may be an important step for your business to move forward financially. That’s why we are here to help.

We have been collecting debts for a long time, so we have heard every excuse in the book and we know how to deal with the most difficult of debtors. We are also experts at sorting the “well meaning debtors” from what we call “professional debtors” – those debtors who are skilled at avoiding and stringing out payments and who will ultimately cost your business money.

The first step toward improving the quality of your client base is identifying the debtors that consistently require you to expend substantial resources simply to get paid. Business relationships are built on the premise of mutual gain and when one party is no longer gaining what they originally agreed to, they must give serious consideration to whether their time would be better spent either doing work for good clients from whom they will receive full compensation or seeking out more of such clients.

We can help you identify your most problematic debtors by examining their payment history and determining the actual financial benefit your relationship with them is producing.

A strategy must be formulated to recover as much of their outstanding debt as possible to minimise your loss. In the meantime, strict policies must be instituted to prevent further trade until their outstanding balances have been cleared.

When it comes time to formally part ways, we can also assist you to draft courteous formal notifications of your unwillingness to renew your contracts with difficult debtors in the future.

Getting rid of difficult debtors is not easy and can be a very risky move without the right assistance and advice. However you can be confident that with the help of our experts, your business can flourish with some strategic pruning.

Talk to one of our friendly professionals now about how we can improve your business.


Read More:

Get In Touch

Get an obligation free assessment now


Get in touch with us

Talk to our experts in Debt Recovery, Legal Services and Finance Solutions

admin 6:32 am
  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.