Boston Commercial Services Pty Ltd (ABN 87 114 658 070) CAPI Licence Number 409 456 759

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Key Features of a Reliable Debt Collection Agency

Operating a business in Australia is an exciting venture. Serving your clients with top quality products or services can be very rewarding. However, the sustainability of business depends on maintaining positive cash flow. It is important for the health of your business that your clients pay you on time.

The not so pleasant side of business is following up unpaid accounts, it is time-consuming and often discouraging. It can also take your attention away from your core business. This is why many companies contract debt collection agencies in Sydney. A reliable debt collection agency can restore your peace of mind and ensure you get paid.

Debt collection is a sensitive profession and you must ensure that you are working with a reliable agency. An incompetent debt collection agency may end up taking too much time or using unethical means to recover your debts. In this article, we focus on a few features that can help you identify a reliable debt recovery agency in Australia.

Debt Collection Agency

1. Is the Agency Licensed

The first sign of a debt collection agency’s credibility is the type of license it holds. A valid license is evidence that the agency is answerable to a higher authority.

In Australia, a credible debt collection agency should hold a master Commercial Agents and Private Inquiry Agents License (CAPI).They are issued under the CAPI Act of 2004. Without this license, a debt collection agency’s activities are limited and they may not be able to fully serve your needs.

2. Legal Representation

Challenging debt recovery proceedings often require the participation of lawyers. The lawyers’ engagement can vary depending on the complexity of the case. This can range from preparing legal documents to representing your company in court.

A reliable debt recovery agency should be in partnership or own a legal firm. Debt collection agencies that don’t have in-house lawyers may need to hire them at an extra cost. Also, an agency that does not have the backing of a law firm may be limited in its ability to recover your debt.

Boston Commercial Services relies on the legal services of Dejure Commercial Lawyers. The two are part of the Boston Group which provides a range of quality professional services to Australian businesses. These include debt recovery, legal services and financial solutions among others.

3. Mutual Compatibility

Developing a new client or business partner essentially depends on how well you relate to each other. Compatibility in business makes it easier and more enjoyable to work together. You need to make sure that you choose a debt recovery agency that is a good fit for you. Here are a few questions you should ask to find out if you are a good match.

  • Do you specialize in personal or commercial debt?
  • What sizes of claims do you typically process?
  • Do you offer a “No Collection, No Commission” Service?
  • What are your collection practices?
  • How do you engage the debtors?
  • What is your average debt recovery period?
  • How do you handle litigation proceedings?

There are many other elements to consider when choosing a debt collection agency such as their track record, customer reviews, professional fees and others. Doing your due diligence early on is important because it can give you the confidence to establish long term contracts with the agency.

Boston Commercial Services is a eminent debt collection agency in Sydney. We are the leaders when it comes to trust, professionalism and the effective collection of unpaid debts. Call us today on 1300 668 669 and put a stop to outstanding debt and get back to business, before it’s too late.


Read Also:
Chasing Slow Payers? 7 Bulletproof Ways to Get Paid Faster
Get Back in Control of Your Business
Why So Many Businesses Have Turned To Agencies to Manage Their Debt Collection
How Long Can a Collection Agency Attempt to Collect a Debt?


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realclicks 5:34 am
  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.