Boston Commercial Services Pty Ltd (ABN 87 114 658 070) CAPI Licence Number 409 456 759

You are here: Home / News / What to Look for in A Debt Collection Services Provider

What to Look for in A Debt Collection Services Provider

When your final notices are being ignored and aged debts are steadily accruing, seeking the help of a debt collection firm is usually the most viable option. Professional debt collectors are experts at soliciting payment from debtors. It’s what they are trained to do and they have the best tools and technologies at their disposal to do it well.

But does it really matter which debt collection agency you choose? And how can you determine the best firm to handle your debts?

Whilst ‘highest return for lowest cost’ is always a key consideration in choosing a service provider, a number of other factors must be considered.


what to look for debt collection agency


Integrity and Professionalism

The firm you choose to collect your debts will be representing your organisation and dealing directly with your clients. Therefore it is of utmost importance that they conduct business in a responsible and professional manner. Firms that rely on unscrupulous, harassing and illegal tactics, will ultimately reflect badly on you and damage your client relationships.


Law Abiding

Most states in Australia require some form of licensing for debt collection agents. A reputable firm will be duly licensed and will abide by all applicable laws and regulations in their jurisdiction. Ensure your debt collection firm is big on ethics and adherence to industry standards of conduct prescribed by the state they operate in.

Experienced in Your Field

The techniques, strategies and legal means employed to recover a debt will depend on the type of debt and debtor involved.  A firm who has had experience recovering debts of the same type, size and industry as yours, will have better expertise to do your work well. For example if most of your debts are in the range of $5,000 to $10,000 and involve small businesses, choose a debt collection agency with a track record of results recovering minor debts from small business debtors.


Communicate Effectively

Like any commercial partner, your debt collection firm must be able to communicate effectively. Choose a firm that is willing to work closely with you in the collections process and who is transparent with regard to their methods, reporting, fees and payment of recovered amounts. A firm that values their clients will be prepared to provide regular updates and reports on file activity.


If you’re looking for a reliable debt collection firm to partner with, do your homework and get to know the people behind the name.

Why not check us out? We have been in the industry for a long time and we know how ‘cut throat’ it can be, so integrity and professionalism are of the utmost importance to us. We take pride in our work and put our customers first.

Check out our debt collection Service in Sydney, debt collection service in Melbourne and debt collection service in Brisbane.


Read More:

Get In Touch

Get an obligation free assessment now


Get in touch with us

Talk to our experts in Debt Recovery, Legal Services and Finance Solutions

admin 1:28 am
  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.