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Why You Have So Many Unpaid Invoices

Unpaid invoices are a thorn in the flesh of many a business that can easily result in a slow painful death of businesses. And while unpaid invoices are usually blamed on the customer, often the blame rests squarely on the shoulders of the company. Many business owners forget that their customers have numerous bills to pay and that their invoice is just another bill on a heap of bills. Most times customers pay their bills off in order of priority. So how do you get your invoice higher up on the list? How do you get your customers to pay you first?

What you must realise as a business owner is that anything that makes the process of paying for your goods or services even slightly more tedious for your customer pushes you further lower on the list of priority bills. Examples of things that may result in your invoice being put off for a later date include:

  1. Delivering your invoice late
  2. Giving the customer an incorrect or incomplete invoice and thus forcing the customer to call your company with queries and for confirmations
  3. Making it difficult for your customer to approve payments on their end
  4. Failing to offer incentives to motivate customers to make timely payments
  5. Failing to follow up unpaid invoices in good time

All these may cause your customer to put you on the back burner, either because settling the payment is perceived to be too time- or energy-consuming, or simply because you allowed them to forget about you. Remember, out of sight, out of mind. Sometimes customers need to be reminded that they have invoices that are due.

In order to keep your invoices at the top of the heap, you need to make timely payment as easy (and even as attractive) as possible. Various tactics can help you in this, including:

  1. Ensure invoices are sent out on time. This allows for enough time for the customer to stick to the terms
  2. Provide correct and complete invoices to avoid unnecessary consultation pertaining to payment terms and amount
  3. Ensure the amount stated in your invoice is the same as what you quoted for your customer
  4. Be in open communication with your customers
  5. Put in place a system that allows for online payment so that your customers can make the payments at their own time
  6. Keep a stock of the reasons as to why your customers paid late or defaulted payment to better understand what needs to be rectified within your order-payment cycle.

While getting around to sorting out all the above may seem tedious, it is all worth it at the end as you no longer need to worry about unpaid invoices interrupting your company’s cash flow or hurting your bottom line. If you have a seemingly impossible backlog of outstanding invoices, we suggest that you contact a reliable debt collection agency to recover your debt for you and also get your books in order.


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  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.