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Reasons Your Overdue Account Notices Might Be Being Ignored

It is said that “a well defined problem is a problem half solved”. Being aware of the reasons why your customers may be ignoring your overdue notices may provide insights into how you can more effectively recover overdue accounts and make adjustments to counteract those reasons where possible.


What reasons could your clients possibly have for not responding to your overdue notices and paying their accounts when due?


Reasons your notices may be ignored


  • It simply got lost or they never received it


It could be that your notice is not being ignored at all but has actually not come to the attention of your client. A friendly reminder by phone, email or letter may remedy the situation and result in prompt payment.


  • Invoice contains incorrect information


Invoices containing wrong biller information or an inaccurate description of the products or services may cause accounting problems at your client’s end. They may not have the time to call you to discuss the issue and have simply put off payment for the time being. Ensuring all invoices are proofread by at least two sets of eyes before going out can prevent such situations from happening.


  • Short on funds


An unexpected expense may leave a client short on funds and unable to pay your account. In some cases exerting sufficient pressure may cause the customer to prioritise payment of your invoice by taking funds from another expense. In other cases, a payment plan is more suitable and can ensure the debt is gradually being paid as the customer’s situation allows.



  • Client is procrastinating


Some clients are disorganised or they simply don’t see timely payment of invoices as a priority. These clients may respond more readily to a strongly worded notice from an external collector or lawyer threatening further legal action if payment is not made.



  • Fees are disputed


If your bill was higher than expected, not what was agreed to or it contains charges that the client was not warned of, they may simply ignore it. Not all clients will immediately contact you to raise their concerns about an invoice. Some will simply withhold payment because they do not have the time or resources to investigate or discuss the issue.


Making direct telephone or in person contact with your overdue payers will usually bring any disputes to light and allow both parties to resolve the matter directly.



  • Customer has switched to a different supplier


In some cases, when clients switch to a different supplier, they are intent on a fresh start and may ignore outstanding balances owed to their old supplier in the hope it will go away. These debtors usually require a firm approach and are often best left to a professional debt collector.


Ultimately, if you can address the reasons that even 50% of your debtors are not paying their bills on time, that’s a 50% improvement to your cashflow and more usable funds that are coming into your business each month.


An externally sourced accounts receivable and debt collection consultant can work with you to improve your cashflow efficiency and decrease the stress of dealing with overdue accounts and difficult debtors.


For further advice and assistance on debt collection in Sydney, call Boston Commercials today on 1300 668 699.


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  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.