Boston Commercial Services Pty Ltd (ABN 87 114 658 070) CAPI Licence Number 409 456 759

Boston Commercial Services prides itself on its high level of compliance with regulatory, legal, industry and client requirements.

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Boston Commercial Services prides itself on its high level of compliance with regulatory, legal, industry and client requirements. Boston strives to achieve industry best practice in compliant and ethical debt recovery and is regularly recognised by its clients and business partners in this regard.

Compliance Auditing

The Boston Group has its own external audit and compliance committee to whom it reports extensively on a bi-annual basis. This committee also conducts on-site spot check audits on a bi-annual basis. In addition, Boston’s clients regularly audit its business and collections process to ensure compliance with both client and regulatory requirements.

Boston’s trust account is audited annually as part of its CAPI licensing requirement (see below).

Compliance Training and Practices

Boston adopts the ‘ACCC/ASIC Debt Collection Guideline – For Collectors and Creditors‘ as the principle for its Debt Collection processes and procedures.

Collection staff undergo initial training and assessment, followed by regularly repeated refresher training in all areas of compliance including:

Compliance Training and Practices

  • ACCC/ASIC Debt Collection Guideline: For Collectors and Creditors
  • Anti-Money Laundering
  • Financial Hardship
  • Consumer Credit Code
  • Consumer Protection
  • Debt Collection and the Trade Practices Act
  • National Privacy Principles
  • Uniform Consumer Credit Code


Call Monitoring

Boston undertakes regular call monitoring reviews and file reviews on each of its collection account managers to ensure adherence to compliance and privacy policies at all times.


Boston Commercial Services holds a full Commercial Agents and Private Inquiry Agents (CAPI) License.

Industry Memberships

Boston Commercial Services is a member of:

  • Australian Institute of Credit Management (AICM)

Get in touch with us

Talk to our experts in Debt Recovery, Legal Services and Finance Solutions

  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.