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Some Simple But Effective Debt Collection Tips

Debt collection is a task that can at times be very arduous due to all the moving parts that are involved. Those in charge of collecting have the daunting task of turning those invoices into cash as fast as is humanly possible. Some steps along the way act as a hindrance to this end result due to the enormous amount of time spent on things like data entry, sifting through reports which are ageing by the day, tracking down who to call and similar tasks which can waste valuable time. In this field of work, one cannot compromise on productivity. Well, it is not easy but what if I told you it could be simple? The following tips are some simple but very effective debt collection tips that could help you make it just that.

Automate and Centralise your Information Systems

Do you often find yourself wasting a lot of time jumping from one system to another in search of different bits and pieces like sales contact credit and shipping information, all of which create a tricky puzzle? Collectors spend far too much time gathering information from multiple sources. The solution is to have one integrated accounts receivable system, accessible to the whole team. This can significantly reduce the time wasted in preparing for calls and spend more time soliciting customers for payment.

Focus on Priority Accounts

Most definitely some accounts take precedence in the hierarchy of accounts for collections. Especially if cash flow is an issue, ageing receivables are a top priority for the business. Thus, these accounts naturally should be dealt with first. These could be accounts that have orders on hold due, have a long list of broken promises, have large dollar amounts outstanding, and so on. After tending to these big fish, you can now tend to the other accounts that may just need an additional reminder.

Maximise Each Instance of Communication

How do your customers prefer to be contacted about invoices? You may find that certain people are more responsive to email while others are most suited to dialogue over the phone or will respond to a letter. If you can make notes about how best to contact repeat customers, you will know the best and most effective way to get in touch with them if an invoice goes unpaid. Also, consider little things such as having a secondary contact in case your main contact is out of the office or leaves. For effective debt collection in Sydney, it is critical to attend to needs on a per-case basis. Not all debts and delinquent payments deserve the same approach.

In conclusion, it is imperative to focus your time and energy on delinquent accounts, settling disputes, and learning how you can avoid them in the future. It is beneficial as well to hire or to at least consult a debt collection agency.


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  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.