Boston Commercial Services Pty Ltd (ABN 87 114 658 070) CAPI Licence Number 409 456 759

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Why So Many Businesses Have Turned To Agencies to Manage Their Debt Collection

There are lots of challenges involved in running successful businesses, and they come from areas you don’t expect. For example, everyone will tell you to be sure you have a marketable product. Your offering has to be something people want, and that they’re willing to pay money for. We all love to sleep, for instance, but we’re unlikely to pay someone to sing us a lullaby, even if they composed it just for us and put our names in it. (After all, we can get sleeping music for free on YouTube). And so, we put a lot of effort into product development and service upgrades, and we incentivise out marketers with commissions and bonuses.

What nobody tells us is that selling is the easy part. Receiving the cash, that’s a little harder. Between cancelled subscriptions, chargebacks, store returns, and ‘cheques in the mail’, getting cash into your coffers can be a stress-inducing nightmare. More than that, you probably have some training or experience in your chosen area of money-making. You may have studied it at school, apprenticed at the family factory, or have an inborn talent for it. None of that prepares you for a client who won’t pay up.

Trade stress for passion

The whole idea of business is it’s something you’re passionate about, or at least interested in. Debt collection – on the other hand – is something most of us dread. It’s hard enough recovering a loan from your baby brother. Getting money from (non) paying customers is a hundred times harder, especially if they’ve already used your product or service, so it’s not like you can just ask for it back. Effective debt collection requires calm, patient detachment and dogged persistence, the kind you can only get from debt collection agency. They don’t take things personally because they’re not the ones that have been slighted.

At the same time, their fee is based on effective cash recovery, so they’re motivated to do it right. In this sense, they make the perfect intermediary, because they’re not emotionally invested and their success is good for everyone. Debt collectors in Melbourne can persuade your debtors they have their best interests at heart because they do. The smart debt collector requires a debtor to find a repayment plan they’re happy with because that’ll promote their chances of sticking to it. In that sense, the debtor feels the debt collector is on their side. The collector sympathises with their plight in ways the creditor can’t.

Delegation deepens profit

As for the creditor, outsourcing this stressful task makes their workday more manageable. They can release the stress of non-payment and focus on developing new items for sale. They can also put energy into creating cash flow solutions without worrying about outstanding payments. They’ve delegated that task, leaving them mental space for other functions and activities. It does work out for everyone involved. Many debt collection consultants will even audit a company’s current situation and help them avoid non-payment in the future. It’s a service worth paying for.

For professional, effective debt collection services, call Boston Commercial Serives today on 1300 668 699.


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  • I have worked closely with Boston Commercial Services for over twenty years across four different companies and would not work with anyone else in regards to helping me with my outstanding accounts. Whenever I have started a new role, the first thing I am asked is, “How would you go about cleaning up our accounts receivable ledger?” My answer is always the same – “The first thing we need to do is call Boston Commercial Services”.

    Voytek Bradford

    Freedom Foods Group Limited (National Credit Manager)

  • I have known the principal of the BOSTON Group (Derryn HARRISON) as well as key staff members (including Ben GOWER) for well over 2 decades and have been using their professional services for myself as well as for Powerhouse Logistics Pty. Ltd. on a regular basis, not only in Sydney but on a national basis.

    At all times BOSTON have been extremely pro-active, attentive, courteous and professional with all matters we threw at them. Their advice has always been extremely sound and commercial and I find them to be a "breath of fresh air" within the legal fraternity and have no hesitation whatsoever to highly recommend them.

    Peter Brueckner

    Powerhouse Logistics Pty Ltd (CEO)

  • Expect A Star has worked with The Boston Group for 10 years. In this time we have appreciated the ongoing support of Boston for all of our collection and legal requirements. Like most businesses cashflow is critical to ongoing success and growth, with Boston we have found a partner who are an extension of our business and play a key part in our cashflow management. The Boston Group bring a level of expertise to our business which is valuable and coupled with their excellent customer service we look forward to continuing to work with them for many years to come.

    Ryan Meldrum

    Former CEO

  • I have been using the services of The Boston Group and their legal entity for over 11 years. During this time I have found their service to be impeccable, delivered with the utmost professionalism and integrity. The vast majority of cases that I have placed with Boston were far from straightforward, requiring legal acumen and delicate handling. Having used all methods available without success to procure payment, I confidently placed these matters into their safe hands. In all instances a successful outcome was achieved.

    Mark Parish

    Credit Manager

  • SNP Security has had the pleasure of working with Boston Commercial Services for the past 11 years. Boston has played an integral part in the continuing success of SNP Security’s low DSO’s, 90 Day % Debt & of course Bad Debts Written Off.

    Amanda Griffiths

    National Administration Manager

Boston Commercial Services prides itself in offering specialised, professional services, through a highly experienced team of debt collector, with personalised client attention.